Job Description

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**Assistant Personal Shopper, MR PORTER - New York City**

locationsNew York, NY, USA time typeFull time posted onPosted 30+ Days Ago job requisition idR-11923 ASSISTANT PERSONAL SHOPPER, MR. PORTER NYC

MR. PORTER delivers incredible fashion for incredible men. As the worlds leading luxury retailer with the most authoritative product edit globally, the site offers the ultimate curation of fashion from the most coveted designer brands, the most exceptional assortment of fine watches and precious jewelry, and more than 200 specialist beauty brands.

MR. PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era in 2000, MR. PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brands most loyal and valuable customers.

MR. PORTER are now seeking a talented Assistant Personal Shopper to join the team in NYC. MR. PORTER Assistant Personal Shoppers support with providing our EIPs with personalized access to the latest trends, newest and most exclusive products, and bespoke invite-only-events.

**Besides a competitive salary, we can offer you:**

* Performance bonus schemes dependant on the type of role you are in

* Flexible working

* A pension that both you and the company contribute too

* A portal with an array of discounts on things like theme park and cinema tickets

* Our famous staff discount along with exclusive staff sales

* Private healthcare for you and your family

* A chance to be part of a fun and caring team that support each other

**Here is a breakdown of what youll be doing:**

* Work alongside two Personal Shoppers to support them in their daily duties

* Resolve all daily order issues, returns, stock discrepancies

* Liaise with all relevant departments to resolve issues promptly and follow up until completion

* Help with creating dedicated emails for our customers with product images, product details and pricing

* Outline the service benefits to customers

* Arrange samples to be sent to the head office and help with the dressing of our EIP fitting rooms

* Organise and check stock for consignment deliveries to key customers

* Assist with events, from: setting up, participating and helping to take down

* Process orders, pre-orders and reservations of product when needed

* Support the Personal Shoppers clients if the Personal Shopper is Out of Office

**The type of person we are looking for:**

* Previous experience in a luxury sales and customer facing environment

* A flexible and positive attitude

* A strong interest in Fashion

* Excellent customer service skills

* Exceptional communication skills (written and oral- additional languages are always desirable)

* Computer literacy, with experience and prowess across Microsoft Office and CRM systems

* Understanding of brand

* Ability to build positive and influential internal relationships with other teams, to ensure support with prompt resolution of issues

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

**YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.**

**If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.**

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***YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.***

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***If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.***

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