Job Description

Job Description

Job Description

Do you have a passion for customer service; advocating for customer needs in the development of new services? The Infrastructure Users and Services Group (IUSG)) provides hybrid cloud hosting services for over 400 applications and systems at the Centers for Medicare and Medicaid (CMS). They have been transforming their offering from a cost center model to a product and services model and investing in their customer service and advocacy support.

The Hosting Coordinator leads a team of Technical Advisors and Financial Advisors to help CMS Business Owners and developer teams navigate all the hosting options available to them and successfully meet their missions in the best interest of CMS. The Hosting Coordinator will be responsible for making sure the support team understands the system’s mission, critical deadlines, and future product needs; ensuring that they know of coming changes that will impact them; advocating for new capabilities in the catalog; and offering training and education to enhance the system’s development progress.

An ideal candidate will:

· have a good understanding of IT systems components (e.g. compute, network, storage, cloud, security, CI/CD)

· be good at listening and communicating business needs to technical teams

· Able to develop dashboards, templates, and metrics to help evaluate the customer service approach progress

· Able to build rapport with customers and navigate bureaucracy

· Detail oriented with strong project management skills

· Able to balance complex environment and competing requirements and needs

Minimum Qualifications

· Bachelor’s degree

· 7+ years of progressive experience

· 3+ years of account management experience

· 5+ years IT services experience

· Able to pass public trust level background investigation

Preferred Qualifications

· Bachelor’s degree in engineering field

· 10+ years of progressive experience

· IT services certification (e.g. CompTIA, CCNA, AWS Cloud Practitioner)

· PMP

Armavel is a fast-growing IT consulting firm that has built a culture founded on a values-first philosophy. We are passionate about delivering results that are timely and world class via an environment that has all the ingredients for our people to thrive. With this in mind, we seek out candidates that demonstrate the following characteristics: honesty, humility, hustle, empathy, resilience, and positivity. These attributes are vital to our company’s growth and are our first priority in our hiring decisions.

Company Description

Armavel is a fast-growing IT consulting firm that has built a culture founded on a values-first philosophy. We are passionate about delivering results that are timely and world class via an environment that has all the ingredients for our people to thrive. With this in mind, we seek out candidates that demonstrate the following characteristics: honesty, humility, hustle, empathy, resilience, and positivity. These attributes are vital to our company’s growth and are our first priority in our hiring decisions.

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